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Global Supplier Chain
Management System for OEM/ODM Business
Overview
A German importer of hardware and building
materials.
This company has an engineering development
and testing center in Germany, an office in Singapore, and
a team of inspectors located in Shanghai, China. Most of
their 100 suppliers are located in China.
Major
Issues
Prior to employing QIT Supply Chain
Management System, the company did not utilize a computerized
system for the handling of their inspection standards and
inspection records.
The engineering center in Germany complained
that the inspection team was using the wrong inspection
standards and lost tons of money on defective parts
The engineering team in Shanghai complained
that the Engineer Team did not provide an up-to-date inspection
standard and in some cases, some products don't even have
product Spec’s and inspection standards. The mismanagement
of engineering standards had caused a lot of confusion and
mistakes from their team.
By employing QIT's system, F company was
able to implement a new business process that effectively
linked the engineering team, inspection team and the suppliers.
Solutions
and The New Business Process
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The engineers in Germany now enter
the product Spec’s and inspection standards into one
centralized database. For the obsolete Spec’s, the engineers
in Germany are now able to remove them from the system
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The inspection team in China now can
pull up the same product Spec’s each time they plan
a lot inspection
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The inspection team is able to enter
the inspection results into the system from various
locations in China
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The suppliers can also enter their
inspection results to the same system
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The QA manager is able to review the
lot dispositions and issue deviation requests to customers
in Germany
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The customer service team in Germany
now can print out the the inspection reports and supplier
inspection reports
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All the suppliers’ performance data
can be seamlessly shared with the users in Germany,
Singapore, China, or any place around the world
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The QA managers can access the data
and make decisions even when he is away from his main
office. Due to the prompt decision making abilities
that the system has prompted, the company is now saving
millions dollars
The
specific results have been very impressive
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Deployed a next-generation CAPA system
incorporating Company A's specific modifications at
an affordable cost
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Implemented a world-wide project bringing
together their engineering teams, inspection teams,
suppliers and customers from around the world
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No headcount increase was needed to
facilitate and maintain the program
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Cultivated a collaborative quality
culture
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Purchasing, Quality and Supplier Management
Departments from around the world now share real-time
information online
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